We provide Fractional CFO services for fast-growing eCommerce Brands and Agencies across Canada, the United States and the United Kingdom, with one goal in mind:
To help eCommerce business owners scale their businesses with more cash and less stress.
We are small but growing fast. That growth has outpaced our operations — and that is exactly the problem we are hiring you to own.
We are hiring our Operations Manager - the person who makes sure the work gets done, on time, to standard, without everything routing through the founder.
Today too much depends on individual heroics and last-minute saves. Month-end closes slip, deliverables pile up without a clear owner, capacity is unevenly loaded, and when something goes wrong it escalates straight to the top. You will own the operating system that fixes this: delivery, capacity, process, accountability and quality across our client-delivery teams (FP&A and Bookkeeping).
You will report directly to the Managing Partner. This is a high-trust, high-authority role on a small senior team. Your decisions stick, your work is visible, and there is a real path to Head of Operations as we scale.
Own the month-end close calendar and delivery schedule across the entire client portfolio — staged due dates, review turnaround, and a hard standard for hitting them
Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there
Spot slippage before the client does, and intervene early
Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts
Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person
Translate capacity reality into clear, early hiring signals
Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors
Eliminate key-person risk — make sure knowledge lives in documentation, not in people's heads
Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through
Own the quality-control gate. Make sure senior review actually happens and standards are enforced
Build a culture where problems surface early and people feel safe raising them
Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority
Keep statutory, payroll and filing deadlines tracked and met across jurisdictions
5+ years in operations, delivery or service management — ideally in professional services, accounting/finance, BPO, or a client-delivery agency — where deadlines, quality and client satisfaction are the job
A track record of managing remote teams, including across time zones, with real accountability for their output
Demonstrated ability to build and enforce process — SOPs, scheduling systems, QA gates — and make them stick
Strong judgment and backbone: you hold the line on standards and deadlines without being told to
Excellent written and verbal communication, and the organisation to run many moving parts at once
Comfort working in a modern, AI-heavy tool stack (we lean heavily on Claude and automation)
Finance or accounting fluency — enough to judge the quality and timeliness of a month-end close (a CPA/CA is welcome but not required)
eCommerce or agency exposure
Experience standing up an operations function where none existed before
This is a fully remote role. We focus on output and impact rather than hours logged. Because you will manage a delivery team that works with North American clients and leadership, the role requires daily overlap with Pacific or Eastern Time. Please apply only if a schedule with consistent PT/ET overlap works for you long-term.
Full-time, competitive salary commensurate with experience, plus a performance bonus
Flexible, output-focused working within the overlap window above
Fully remote work
Generous PTO plus national holidays
Company-wide shutdown during the week between Christmas and New Year's
Real ownership and a path to Head of Operations as we grow
Apply through this posting with your CV. Expect a straightforward, respectful process:
Short screening call
A practical exercise drawn from real operational situations
Two interviews with the team
As part of our initial screening process, candidates will be asked to submit a short video. This helps us assess communication skills, genuine interest in the role, and basic video/audio setup.
Length: 2–3 minutes
Format: Phone or webcam
Please address the following in your video:
Why are you interested in this position?
What do you know about Eightx?
What is your ideal work environment?
What are your key strengths?
Where do you see yourself in five years?